Non-emergency Ambulance: 1777
Emergency Ambulance and Fire: 995
Police Hotline: 1800 255 0000
Police Emergency: 999
What do I tell the 995 Operations Centre Specialists?
To facilitate a faster response to the patient, the 995 caller
should do the following:
- Identify yourself and provide a telephone number.
Provide the location and specific address/postal code or
nearest prominent or landmark such as lamp post nos, bus stop nos.
If you are calling 995 from an open area with no landmarks/buildings
etc, you can use myResponder app to contact 995
which will register your location.
Describe the patient's signs and symptoms briefly with the help of
a list of guided questions e.g. male, Chinese, 67 years old, having
severe chest pain since 2 minutes ago, breathless, sweating.
Be calm and follow the instructions of the call taker. Do not hang
up the telephone unless told to do so by the call taker.
Send somebody to wait for the EMS crew e.g. by opening the door or
proceed to the lift lobby to direct the EMS crew to the patient.
If the condition of the patient deteriorates, to immediately call
995 for further instructions.
Patients arriving in SCDF emergency ambulances need not pay for the
ambulance service only for emergency cases. Non-emergency cases will be
charged an ambulance fee of $274*.
*information correct as at Jul 2015